IT Help Desk Engineer

IT Help Desk Engineer

Sheffield, South Yorkshire | £21,000 - £23,500 | Permanent

Published: 14.03.23 Ref: BBBH41811_1678813456

A well-established and award-winning IT Support Provider in Sheffield are looking for an IT Help Desk Engineer to join their thriving team. The company are known for their personal approach to providing multilevel support to a range of clients from start-ups to million-pound businesses and everything in between.

Most notably is their strong company culture which encourages fun and learning in the workplace. Don't worry if you don't know it all, training will be provided, and learning encouraged through set aside personal development time every week.

Day to day you will be providing 1st, 2nd and even 3rd line support on some occasions, with support and guidance provided. The company operate a ticketing system and ensure no team member ever has more than they can manage, fixes are not timed, quality over quantity is the name of the game here. A try and fail rather than never try at all approach is encouraged, you will have a team around you so if you attempt a fix and it's not a success, the full team are ready to jump in and help. Tech wise they are looking for experience supporting a Microsoft environment where you will troubleshoot issues, manage users in Active Directory and helping users with a variety of requests. If you have commercial experience of Office 365 and Azure in a similar role that would be a huge bonus too!

The company would expect you to come into their Sheffield City Centre office five days a week, there is however flexibility to occasionally work from home. The pay range is between £21,500 and £23,500 + annual performance relates bonuses.

This will be a great opportunity for someone who is looking to expand their IT Support skills and progress their career within a busy technical environment.

Please apply below or contact Imogen Reading at Cathcart Technologies.

Skills
IT Support IT Support Desk IT Help Desk Windows Office 365 Azure
Tips

We can help you prepare interviews and offer some great tips to help candidates get the best possible start.

Process

Before we assess a candidate and put them forward, we’ll do a phone interview to get a better understanding of the type you’re looking for, your goals and plans.

Preparation

We know exacly what employers are looking, especially our clients, because they told us. We can help you prepare for the interview and shape up for meeting their team.

Branding

Personal branding is a term you may or may not be familiar with. In our connected world, it pays to be fully prepared for what happens when employees search your name.

Our clients

Candidates

Compared to other recruiters I have worked with she seemed genuinely interested in helping me with my job search rather than just fulfilling quotas.

Software Developer – Lincoln

He is the most honest, thorough and experienced recruitment consultant I have ever dealt with. If he can’t help you, he’ll tell you rather than spinning a yarn and putting you forward for jobs that aren’t suitable.

Technical Author – Edinburgh

I’ve never written a recommendation for a recruiter before, so it must show how impressed I am!

Software Developer – Northampton

I have had dealings with the majority of recruitment agencies in this country and beyond. He really stands out from the crowd and the IT industry would benefit from more people like him.

Software Developer – Glasgow

It was a breath of fresh air – She is professional and approachable and will be there to help you every step of the way. Other recruiters give you the hard sell and the ‘best friend routine’ to get you on board and then just leave you guessing, but not here… She’s the real deal

Solutions Architect – Glasgow

A friend looking after me, that’s how I felt. His friendly character made the whole process way easier and enjoyable, he also managed to get me one of the most interesting work opportunities. I’m really glad our paths have crossed.

Software Engineer - Edinburgh

She was friendly, communicative and informative, talked me through the process and gave me good advice at every stage.

Software Engineer – Manchester

Absolutely fantastic throughout my interview process, and I cannot recommend him highly enough! First of all, he is an absolutely brilliant communicator and extremely reliable. On top of all of his brilliant recruitment skills, it was amazing to see how genuinely excited he was for me when I received my offer. This truly conveyed to me how much he cares about his clients.

Software Engineer – Edinburgh

He stood out in a world of poorly informed, unreliable and frankly annoying recruiters as a breath of fresh air.

Data Scientist – Manchester

THE BEST test recruiter I’ve had the pleasure of working with, from start to finish. She provided me with training resources and is an organiser and participant in testing events. She really has taken the time to fully understand the testing principles.

Test Analyst – Aberdeen

Never have a I met a recruiter like him, who embeds himself in the community so thoroughly in a way that could only be genuine. From our conversations, he has shown an understanding of the industry I would expect from a local CTO.

MI Analyst – Bolton

She even was able to help get a firmer offer as I was offered two roles on the same day. I felt she went over and above to get the best offer she could for me without selling myself short.

QA Engineer – Glasgow

Equal parts friendly and professional, never once coming across as simply going through the motions and made the whole thing as painless as possible for all parties

Software Developer – Glasgow

He goes out of his way to ensure you are prepared for your interview and I particularly appreciated his professional no nonsense approach to working with me to find a new position.

Infrastructure Architect – Glasgow

I can say with total sincerity I’ve never dealt with a more professional, knowledgeable and personable recruitment firm in fifteen years of contracting. They helped my wife and I relocate to Edinburgh with our five month old son and it’s in no small part to their tips and recommendations that we’ve settled in so quickly.

Transformation Consultant – Leeds