IT Service Delivery Analyst

IT Service Delivery Analyst

Glasgow | Salary negotiable | Permanent

Published: 01.09.22 Ref: BBBH39585_1662022569

IT Service Desk Analyst required to join an award-winning company based in Glasgow.

An international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service.

You will play a critical role in providing 1st and 2nd level support across all of the systems on site hardware and software, as well as occasional remote support across the business. You will take end to end ownership of all tickets assigned, ensuring all incidents are logged and escalated to the correct engineers when required. You will build and repair laptops, assist incident and knowledge management and create and maintain knowledge articles for the teams.

You will have the following skills/experience -

** Demonstrable experience within a similar role

** Strong written and verbal communication and customer service skills

** Active Directory and Azure Active Directory Administration experience

** Good knowledge and experience of installation of hardware; printers, building PC'S/Laptops

** Strong experience with O365, Intune and Windows 10

This is a brand-new role within the office in Glasgow, offering a competitive salary and a strong benefits package including private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you. As you will be providing floor walking support you will be required to be on site 5 days a week, Monday - Friday between the hours of 08:00am and 18:00pm however, there may be some occasional weekend work with travel to other sites.

If you are looking become part of a team who provide hands on training with lots of opportunity for progression, please apply or call Nicole at Cathcart Technology.


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