IT Service Desk Analyst required to join an award-winning company based in Glasgow.
The Company -
An international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service.
The Role -
You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.
Key Skills and Experience -
**Experience in similar role
** Strong customer Service Skills
**Excellent Troubleshooting Skills
**Knowledge of 0365
** Experience working in accordance to ITIL processes and procedures
** Experience Supporting Windows 10
** Good Knowledge of ADSL, VPN's
** Knowledge of building laptops would be beneficial but not essential.
What's in it for you? -
The hours are between 7:00am and 20:00pm - Monday to Friday based on a rotating shift pattern, (37.5 hours) with occasional additional hours to carry out your duties if necessary. The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.
If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
We can help you prepare interviews and offer some great tips to help candidates get the best possible start.
Before we assess a candidate and put them forward, we’ll do a phone interview to get a better understanding of the type you’re looking for, your goals and plans.
We know exacly what employers are looking, especially our clients, because they told us. We can help you prepare for the interview and shape up for meeting their team.
Personal branding is a term you may or may not be familiar with. In our connected world, it pays to be fully prepared for what happens when employees search your name.
She was friendly, communicative and informative, talked me through the process and gave me good advice at every stage.
Software Engineer – Manchester
He is the most honest, thorough and experienced recruitment consultant I have ever dealt with. If he can’t help you, he’ll tell you rather than spinning a yarn and putting you forward for jobs that aren’t suitable.
Technical Author – Edinburgh
He goes out of his way to ensure you are prepared for your interview and I particularly appreciated his professional no nonsense approach to working with me to find a new position.
Infrastructure Architect – Glasgow
He stood out in a world of poorly informed, unreliable and frankly annoying recruiters as a breath of fresh air.
Data Scientist – Manchester
A friend looking after me, that’s how I felt. His friendly character made the whole process way easier and enjoyable, he also managed to get me one of the most interesting work opportunities. I’m really glad our paths have crossed.
Software Engineer - Edinburgh
I have had dealings with the majority of recruitment agencies in this country and beyond. He really stands out from the crowd and the IT industry would benefit from more people like him.
Software Developer – Glasgow
THE BEST test recruiter I’ve had the pleasure of working with, from start to finish. She provided me with training resources and is an organiser and participant in testing events. She really has taken the time to fully understand the testing principles.
Test Analyst – Aberdeen
Compared to other recruiters I have worked with she seemed genuinely interested in helping me with my job search rather than just fulfilling quotas.
Software Developer – Lincoln
It was a breath of fresh air – She is professional and approachable and will be there to help you every step of the way. Other recruiters give you the hard sell and the ‘best friend routine’ to get you on board and then just leave you guessing, but not here… She’s the real deal
Solutions Architect – Glasgow
Absolutely fantastic throughout my interview process, and I cannot recommend him highly enough! First of all, he is an absolutely brilliant communicator and extremely reliable. On top of all of his brilliant recruitment skills, it was amazing to see how genuinely excited he was for me when I received my offer. This truly conveyed to me how much he cares about his clients.
Software Engineer – Edinburgh
I can say with total sincerity I’ve never dealt with a more professional, knowledgeable and personable recruitment firm in fifteen years of contracting. They helped my wife and I relocate to Edinburgh with our five month old son and it’s in no small part to their tips and recommendations that we’ve settled in so quickly.
Transformation Consultant – Leeds
Equal parts friendly and professional, never once coming across as simply going through the motions and made the whole thing as painless as possible for all parties
Software Developer – Glasgow
I’ve never written a recommendation for a recruiter before, so it must show how impressed I am!
Software Developer – Northampton
Never have a I met a recruiter like him, who embeds himself in the community so thoroughly in a way that could only be genuine. From our conversations, he has shown an understanding of the industry I would expect from a local CTO.
MI Analyst – Bolton
She even was able to help get a firmer offer as I was offered two roles on the same day. I felt she went over and above to get the best offer she could for me without selling myself short.
QA Engineer – Glasgow