The Company

Founded in 2017, this organisation are a rapidly growing IT consultancy known for delivering top-tier IT support and solutions across industries like automotive, training and coaching and manufacturing. With a client list that includes top brands like BMW and other industry leaders, they provide tailored, cutting-edge technology solutions to solve complex challenges.

The company has a collaborative and innovative culture, offering opportunities to work with a dynamic team of experts and young talent. With offices in Telford and Warrington, they are expanding and need someone who can step in and help stabilise the IT support desk while also playing an integral role in the broader IT infrastructure. Once settled the role will also have an aspect of new business generation!

Key Responsibilities:

** Support and Infrastructure Management: Help maintain and support IT systems, including Azure, Active Directory, DNS, DHCP, and Hyper-V environments.

** Networking & Security: Manage and troubleshoot networks (Cisco, Meraki, Fortinet) and implement cybersecurity practices.

** Cloud Services: Administer Microsoft 365 services and ensure smooth operations of Exchange Online, Teams, SharePoint, and other cloud-based tools.

** Telephony & Communication: Manage VoIP systems (3CX, Teams Telephony) and ensure seamless internal and external communication.

** Client Interaction: Serve as a point of escalation for the helpdesk, liaising with customers directly and providing on-site support when necessary.

** Proactive Support: Monitor systems, provide backups, and work with key clients such as BMW and other automotive brands to maintain their IT systems.

** On-Site Support: There is also an aspect of maintaining and supporting IT systems within an organisation and representing the company on-site providing technical solutions and identify new business opportunities.

Required Skills & Experience:

** Azure & Active Directory: Proven experience in managing Azure cloud services, including computing and networking, as well as administering Active Directory.

** Server Management: Skilled in Windows Server and basic Linux server administration.

** M365 Services: In-depth knowledge of Microsoft 365 services, including Exchange Online, SharePoint, and Teams administration.

** Networking & Firewalls: Experience with networking and firewall solutions such as Cisco, Meraki, Fortinet, SonicWall, and WatchGuard.

** Cybersecurity: Strong understanding of cybersecurity principles, email security, and Acronis backup systems.

** Telephony Solutions: Familiarity with telephony systems like 3CX, Teams Telephony, and Horizon by Gamma.

** Problem Solving & Support: Excellent troubleshooting and problem-solving skills, focusing on providing high-quality support.

** Additional Tools: Experience with Kaseya products, Keyloop Drive, BMW ISPA systems, Sage 50 Payroll, and Exclaimer is an advantage.

** Communication: Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

Desirable Qualifications:

** Certifications: Relevant certifications such as Microsoft Certified Solutions Expert (MCSE), CompTIA Network+, or Cisco Certified Network Associate (CCNA).

** PowerShell: Knowledge of PowerShell scripting and automation.

** Automotive IT: Previous experience in automotive IT systems and solutions is highly desirable.

What's On Offer?

The company have two offices, one in Telford and one in Warrington, the candidate can be based at either one. They offer a flexible hybrid work environment. Regarding salary they are willing to pay between £30,000 and £40,000 for the right candidate. This role will allow you the opportunity to work with cutting-edge technology in a collaborative environment, with good options for career growth.

If this sounds like the right role for you, please apply here or get in touch with Paul McGovern from Cathcart Technology on 0161 672 5419.