Application Support Lead

Application Support Lead

Edinburgh | £35,000 - £40,000 | Permanent

Published: 29.05.24 Ref: BBBH47189_1716999215

We're working with a software house based in both Edinburgh and Glasgow that are working with growing number of well-known clients across finance. As a result, they've been growing really quickly, 50% in the last 5 years!

They are looking for a Lead Application Support Analyst to help their team that works around the clock. This also a great opportunity if you're looking to advance your career and step into a supervisory role.

As a Lead, you will play a pivotal role in ensuring operational excellence within their support team. You'll handle incidents, make sure they meet their service goals, and keep their customers happy. Plus, you'll be the go-to person for any escalations and will coach the team to improve their performance.

Some desirable skills include:

  • Excellent communicator
  • Experience in service desk operations and ticket management.
  • Scripting skills in PowerShell/Bash.
  • Experience with Azure Active Directory and/or Windows Server 201x
  • System administration experience
  • Knowledge of ITIL principles

You'll need to be able to travel to their offices in Glasgow or Edinburgh since they work on a hybrid-basis. However, they do have really inviting and modern offices which makes it all worthwhile! They do have some really strong benefits too which include:

  • Private medical insurance
  • 34 days of holiday, including 8 public holidays
  • Bonus scheme
  • Extensive access to learning and development platforms

If it sounds of interest, please apply here or get in touch with Daniel from Cathcart Technology.


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