IT Helpdesk Analyst

IT Helpdesk Analyst

Aberdeen | £24,000 - £26,000 | Permanent

Published: 05.07.24 Ref: 47537_1720174826

A homegrown Scottish law firm that offers a range of legal services, are looking for a talented IT Helpdesk Analyst to join their hybrid team in Aberdeen.

As an award-winning company in their industry, they have taken the property and real estate space by storm, and assist their clients with services in corporate law, family law, and financial services, amongst others.

As an IT Helpdesk Analyst, you will be assisting with the maintenance and support of their IT systems and doing general day-to-day first line tasks. This includes working through their ticketing system, setting up new employees and helping with the departure of others, and getting systems, PCs and docking stations built.

The role will entail being a key voice on the IT side of the business and the support team where your IT knowledge must be trusted and voiced to fellow team members and users; an integral part of the day-to-day running of the business. You will be the first point contact for users experiencing technical difficulties and will be prepared to address issues coming from the phone, the ticketing system, email and even F2F engagement.

Ideally, the successful candidate will have some of the following:

  • Experience in finding faults and troubleshooting.
  • Experience working with Windows 10, Microsoft, Ios/Android
  • Excellent customer service and the ability to assess/resolve issues.
  • Experience with ticket logging and resolution.

The role would suit a skilled Helpdesk Analyst with some experience who is looking to join an industry-leading company with ambitions to further their career and climb the ranks. They are huge advocates of career development and progression, and have in-house examples of employees climbing the ranks to senior roles. They even facilitate those who would like to branch out and learn new skills by offering training and funding learning schemes.

Their offices are based in Central Aberdeen and they're able to offer a salary of £24,000 with a strong benefits package including pension contribution, private healthcare contribution (which rises with company loyalty, 35 days holiday, amongst many more.

If this sounds of interest, please apply or drop me an email with your CV at lewis.paterson@cathcarttechnology.com to discuss this further.

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